Return and Refund Policy
Effective Date: May 22, 2026
At Ideate Defense Solutions, we strive to provide quality products and excellent customer service.
Please review the following Return and Refund Policy before making a purchase.
1. Return Eligibility
Products may be returned within thirty (30) days of delivery provided that:
- The item is unused;
- The item is in original condition;
- The item is returned in its original packaging;
- Proof of purchase is provided.
Returned items that do not meet these requirements may be refused.
2. Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of installation, modification, or use;
- Clearance or final-sale items;
- Custom-made or special-order products;
- Gift cards;
- Any product designated as non-returnable at the time of purchase.
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery.
Include:
- Order number;
- Description of the issue;
- Photographs of the product and packaging if applicable.
We may choose to:
- Replace the product;
- Repair the product;
- Issue a refund;
- Provide store credit.
4. Return Authorization
Before returning any item, contact us at:
info@ideatedefensesolutions.com
We may require a Return Merchandise Authorization (RMA) before accepting a return.
Unauthorized returns may be refused.
5. Return Shipping
Unless the return is due to our error or a defective product:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
We recommend using a trackable shipping method.
We are not responsible for lost return shipments.
6. Refund Processing
Once a returned item is received and inspected, we will notify you regarding approval or denial of the refund.
Approved refunds will be issued to the original payment method.
Please allow up to ten (10) business days after approval for the refund to appear on your account, depending on your financial institution.
7. Exchanges
If inventory is available, we may offer exchanges for identical items that are damaged or defective.
Exchange requests are subject to product availability.
8. Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it is subject to the return procedures described in this Policy.
9. Chargebacks
Customers agree to contact us first to attempt resolution of any billing or order issue before initiating a chargeback.
Fraudulent chargebacks may be disputed using available transaction and shipment records.
10. Contact Us
Questions regarding returns or refunds should be directed to:
Ideate Defense Solutions
Email: info@ideatedefensesolutions.com
Website: https://ideatedefensesolutions.com